Shipping policy

  • Last updated: 7 August 2026

    This Shipping Policy explains how shipping, local delivery, freight delivery, and pickup work for orders placed through Texas Bocce Courts.

    Texas Bocce Courts sells bocce court materials, natural stone, decomposed granite, gravel, boulders, basalt columns, oyster shell, landscape glass, and related landscape products. Because many of our products are heavy, bulky, natural, and location-dependent, shipping and delivery charges are based on the product weight, delivery distance, delivery location, and available service method.

    For shipping, delivery, pickup, or freight questions, contact us at:

    Email: sales@earthstonerock.com
    Phone: (800) 215-7372

    1. Shipping, Delivery, and Pickup Options

    Depending on the product, quantity, weight, and delivery location, we may offer one or more of the following options:

    • Local pickup
    • Local delivery
    • Bulk material delivery
    • Freight delivery
    • Custom delivery quote

    For eligible online orders, available shipping or delivery options and costs are shown at checkout before payment is completed.

    Some products, large quantities, oversized materials, freight shipments, remote delivery locations, commercial orders, or special-order items may require a custom quote before the order can be finalized.

    2. How Delivery Charges Are Calculated

    Delivery charges are calculated using:

    • Delivery distance in miles
    • Total order weight in pounds
    • Product type
    • Delivery ZIP code
    • Yard or supplier location
    • Truck, freight, or carrier availability

    Distance is measured from the applicable Texas Bocce Courts yard, supplier yard, or fulfillment location to the customer's delivery address. Weight is calculated based on the total product weight of the order.

    The delivery charge shown at checkout applies only to eligible orders that can be delivered using the available checkout delivery method.

    3. Orders Requiring a Custom Quote

    Larger orders, longer hauls, and heavier loads may require a custom delivery or freight quote rather than a rate calculated at checkout.

    A single bocce court can require thirty tons or more of material, which is more than one truck legally carries. Orders of that size are quoted so that the freight figure reflects the number of trucks the load actually requires.

    If your order falls outside the rates available at checkout, we may contact you to confirm delivery options, freight cost, pickup options, or alternate fulfillment options before the order is finalized.

    If delivery cannot be completed to your location, we may cancel the order and refund any amount already paid.

    4. Delivery Availability

    Delivery availability is not guaranteed for every product or every location.

    Some products may only be available from specific yards, suppliers, or regions. Some products may be available for pickup but not delivery. Some products may require freight delivery or a custom quote.

    If an item cannot be delivered to your address using the checkout delivery method, our team may contact you to discuss pickup, a different delivery option, an alternate product, a freight quote, or cancellation.

    5. Order Processing Time

    Processing time depends on product type, order size, availability, and delivery method.

    Eligible in-stock orders are usually processed within 1–3 business days.

    Local delivery, bulk delivery, freight delivery, supplier-coordinated orders, and quote-based orders may require additional time for inventory confirmation, scheduling, loading, carrier coordination, and delivery planning.

    Orders are processed during normal business days, excluding holidays.

    6. Delivery Time Estimates

    Delivery times are estimates and may vary based on product availability, delivery distance, yard schedule, supplier schedule, truck availability, carrier availability, weather, traffic, and site access.

    We will make reasonable efforts to meet confirmed delivery schedules, but delivery dates and times are not guaranteed unless specifically confirmed in writing.

    7. Local Pickup

    Some products may be available for local pickup.

    Pickup availability must be confirmed before arrival. Customers should wait for pickup confirmation before visiting a yard or supplier location.

    Customers are responsible for bringing a suitable vehicle, trailer, tie-downs, equipment, and any required help for safe transport unless otherwise confirmed by us.

    We may refuse loading if the vehicle, trailer, or pickup method appears unsafe or unsuitable for the material.

    8. Customer Responsibility for Delivery Access

    Customers are responsible for providing accurate delivery information and making sure the delivery location is accessible and safe.

    Customers should provide:

    • Full delivery address
    • Contact name and phone number
    • Gate codes or access instructions
    • Preferred drop location
    • Road or driveway restrictions
    • Low wires, narrow roads, steep driveways, soft ground, or access issues
    • Unloading requirements, if applicable

    Delivery drivers may refuse delivery or unloading if the site is unsafe, inaccessible, restricted, or unsuitable for the delivery vehicle.

    We are not responsible for delays, failed delivery, redelivery fees, extra carrier fees, or product placement issues caused by incorrect information, unsafe access, restricted roads, locked gates, low wires, blocked driveways, soft ground, steep grades, or unavailable unloading equipment.

    9. Freight Delivery and Bulk Orders

    Some products may require freight delivery, bulk delivery, or a custom quote.

    Freight and bulk delivery costs may depend on weight, pallet count, truck type, distance, carrier availability, unloading requirements, and delivery site conditions.

    Some freight deliveries may require the customer to provide unloading equipment, such as a forklift, skid steer, loader, or other suitable equipment. If unloading equipment is required, this will be discussed before the order is finalized.

    If the customer cannot receive or unload a freight delivery as scheduled, additional carrier fees, redelivery fees, storage fees, or cancellation fees may apply.

    10. Incorrect Address or Delivery Information

    Customers are responsible for providing accurate shipping and delivery information.

    If the wrong address, incomplete address, incorrect ZIP code, missing contact information, or wrong delivery instructions are provided, the order may be delayed, returned, cancelled, or subject to additional fees.

    If you notice an address or delivery mistake after placing an order, contact sales@earthstonerock.com immediately.

    11. Tracking Information

    Tracking information may be available for parcel shipments and some freight shipments.

    Tracking may not be available for every local delivery, bulk material delivery, pickup order, or supplier-coordinated delivery.

    When tracking is available, it may be sent by email or provided by the carrier.

    12. Delivery Delays

    Delivery delays may happen because of weather, traffic, carrier delays, supplier delays, inventory changes, high order volume, equipment issues, road restrictions, site access problems, or events outside our control.

    If a delivery delay affects your order, we will make reasonable efforts to contact you and provide an update.

    13. Damaged, Missing, or Incorrect Deliveries

    Customers should inspect all products at delivery or pickup whenever possible.

    If an order appears damaged, incomplete, incorrect, or materially different from the confirmed order, contact us as soon as possible at sales@earthstonerock.com.

    Please include:

    • Order number
    • Customer name
    • Delivery address
    • Product name
    • Photos of the product and delivery condition
    • A short explanation of the issue

    For delivered bulk materials, natural stone, gravel, decomposed granite, boulders, and similar products, customers should report issues before the material is installed, spread, mixed, moved, or used.

    Once materials are installed, spread, mixed, moved, or used, return or refund options may be limited.

    14. Natural Material Variation

    Color, texture, size, shape, moisture level, and appearance may vary by quarry source, batch, lighting, screen settings, weather, and natural conditions. Product photos are provided to show general appearance and may not show the exact material or batch available at the time of purchase.

    Reasonable variation is normal and is not considered a product defect. If exact appearance matters to your project, order a sample before placing a full order.

    15. Questions